I walked through Q-Gardens and fell in love with three separate outdoor patio items. A cast aluminum table and chair set, a wicker sectional with a coffee table and a side table, and four cast aluminum chairs for around my fire pit. Very pricy, but beautiful and sturdy. The first delivery of the table and chairs obviously were not new, just straight off the owner's display lot! Pointed that out to the very nice delivery guys, and a new table set was delivered the next day. Then my wicker sectional was delivered with bird poop, scratched sliders, broken wicker pieces, and stained cushions! I walked in and called the owner out on it! He denied it was from the lot and that it was "new" because he had ordered it! The conversation got a little heated because I paid full price for a damaged floor model. The owner said there was nothing he could do. I said I was calling the police to file a report because I have my receipt, pictures, and surveillance cameras to prove nothing was delivered wrapped or boxed to represent it being new merchandise! Meanwhile, one of his employees stepped in and admitted the furniture was from the lot and he, the owner, needs to make it right with me! Once again, a NEW wicker sectional set was delivered the very next day by the owner's son! He was very apologetic! Nice guy! So, I made a request for my cast aluminum chairs for my fire pit to be delivered fully wrapped and to be opened in front of me. The chairs were perfect, but, unfortunately, the owner had ordered the wrong colored cushions. I reminded him that after spending over $10,000 and having three bad experiences, I don't know why I am still giving him my business! He apologized to me and thanked me for being such a nice and patient customer. He also told me to use the cushions until the new correct color ones came in. So, I did! In the long run, everything was resolved, and I am very happy with all of my purchases. I get lots of compliments! I hope this review can be helpful to past and future customers. Maybe you can learn a lesson from me...if you pay full price, make sure the merchandise is delivered wrapped up!
This is our go-to place for pond plants (and normal plants). I love their outdoor decor/lawn decorations. I've got my eye on a cooler that looks like a wicker seat. The people working there are so nice, I always find myself conversing with someone. And a man there helped carry the plants to our car. Completely helpful staff.
I will NEVER be returning here after the RUDE service these miserable people have to offer. After spending a fortune on christmas gifts, the old couple working couldnt have been more ungrateful if they tried. They followed my shadow around the store like I was some kind of scumbag ready to stick all of their wares in my jacket. The old man behind the counter literally threw my debit card back at me and couldnt be bothered to say thank you or anything along those lines. Its a complete mystery how these terrible people are still in business.
We ordered a dining set and seating set and we had a great experience. Furniture is gorgeous, delivery was great and everyone at the store that I spoke with was friendly and helpful. Would definitely recommend this store!!
Fantastic service. I purchased a Weber Grill set up for natural gas. They assembled it for me then when I got it home and installed it, the igniter failed. So I called the store and within 10 minutes Bob Jr. called me right back and offered to come by the house and fix it instead of me having to take the grill all the way back to his store. I was so impressed with the service I actually went back to thank them. So I just purchased a new Teak Table, Chairs and chest. I can't wait to have it delivered tomorrow. I would absolutely recommend this store to any of my friends. I will follow up tomorrow after my delivery! I will never go back to Any other store for my outdoor needs. Love supporting locally owned businesses. It's not easy to make a living with national owned chain stores with poor service and cheap products. And damn sure not buying a teak outdoor furniture set on line and deal with broken products due to poorly handled freight. Thank you to everyone at Q Gardens!
Q Garden Patio Garden Center is a US Food place based in Milford, Connecticut. Q Garden Patio Garden Center is located at 1546 Boston Post Rd, Milford, CT 06460, USA.
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